When a regulatory authority requests your consultation log, or an auditor needs to verify that a commitment was tracked and actioned, the quality of your stakeholder reporting determines whether you can respond in minutes or spend days reconstructing records.
For engagement specialists, project managers, and government agency procurement teams comparing platforms in 2026, the choice between Jambo and Open Point (formerly Consultation Manager) often comes down to exactly that capability. This article compares the two platforms specifically in terms of reporting: analytics, AI tools, workflow integration, security, customization, pricing, and support.
Jambo is purpose-built for stakeholder relationship management and offers custom dashboards, AI reporting tools, and configurable exports on all plans.
Consultation Manager (now Open Point) provides solid core stakeholder management and has expanded into public-facing community engagement, but has less documented depth in reporting configurability.
For teams whose primary deliverable is an auditable, compliance-ready engagement record, the platforms differ most on reporting flexibility, AI tooling, and data governance transparency.
| Feature/criteria | Jambo | Open Point (Consultation Manager) |
| Configurable reports | ✓ Pre-built reports and fully configurable | Prebuilt, configurability not documented |
| Custom user dashboards | ✓ Unlimited user-created dashboards | Not available |
| Real-time analytics | ✓ Live KPI trackers, bar charts, pie charts, trend line | Basic engagement statistics |
| Issue and feedback reports | ✓ Issue timeline, priority, resolution tracking | ✓ Issue tracking available |
| Sentiment analysis reporting | ✓ Manual + AI Sentiment on all plans, reportable | Not available |
| AI-generated report summaries | ✓ AI Summarize (Jambo Secure AI, all plans) | Not available |
| Secure AI policy | ✓ Published: data never used to train AI | No policy published |
| Audit trail and activity logs | ✓ Full change history on every record and activity log reporting | ✓ Change tracking documented |
| Commitment tracking reports | ✓ Built-in, recurring commitments, reportable | ✓ Tracked for compliance; reporting depth not documented |
| GIS / geographic reporting | ✓ Esri ArcGIS Pro integration | Not available |
| Export formats | ✓ PDF and Excel/CSV | Data export available; formats not specified |
| Project-based data segmentation | ✓ Full segmentation; global view available | ✓ Project workspace structure |
| Data sovereignty / regional hosting | ✓ Canada, US, Australia, EEA (selectable) | Not publicly disclosed |
| English and French support | ✓ Both available; localisation settings included | English |
| Outlook integration for data capture | ✓ Free add-in; auto-logs emails as records | ✓ Outlook integration noted |
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Read on for the full section-by-section breakdown.
Jambo is a Stakeholder Relationship Management (SRM) platform built exclusively for organizations managing stakeholder engagement, community consultation, and regulatory compliance. It's used by government agencies, infrastructure developers, and energy companies.
Consultation Manager is a stakeholder management platform developed by MySite, an Australian company. In March 2026, MySite unified Consultation Manager with its community engagement product, Social Pinpoint, under a new brand called Open Point. Within the Open Point platform, the stakeholder management layer retains the Consultation Manager name and functionality. This article focuses on the Consultation Manager component, which is directly comparable to Jambo.
Stakeholder reporting is the process of compiling, presenting, and communicating engagement data to internal and external audiences. For engagement teams, this typically means producing consultation logs, commitment and issue registers, sentiment summaries, and regulatory compliance reports. For department heads and project managers, it means dashboards that surface where engagement activity is concentrated, what risks are emerging, and whether teams are meeting their engagement obligations.
Effective stakeholder reporting has three core requirements. It must be accurate, drawn from a single, well-maintained data source with no manual transcription errors. It must be timely and available when needed, not reconstructed days later from email threads and spreadsheets. And it must be auditable, traceable back to the original interaction records, with a clear change history that can withstand regulatory or legal scrutiny.
The difference between platforms is not simply whether they produce reports. It's whether those reports are configurable enough to meet different audiences' needs, whether they can be generated in seconds without specialist knowledge, and whether the underlying data is structured in a way that makes the reporting trustworthy. Those three criteria are what the sections below are measured against.
The most fundamental difference between Jambo and Open Point (Consultation Manager) is not a feature. It's a strategic choice about what each platform is designed to do.
Jambo is built exclusively for stakeholder relationship management. Every feature, every reporting tool, every workflow is designed around the specific needs of engagement teams managing stakeholder data, compliance obligations, and consultation records. That singular focus means the platform is not trying to be several things at once. The reporting tools, analytics, and data structure all serve one purpose: giving stakeholder engagement teams clarity, control, and confidence in their data.
Open Point (Consultation Manager) has deliberately chosen to expand in the opposite direction. That breadth is a genuine advantage for some organizations. But it comes with trade-offs. A platform serving two distinct disciplines will inevitably allocate its development resources, product roadmap, and support attention across both.
For stakeholder engagement specialists and project managers whose core deliverable is an auditable, compliance-ready engagement record, the question is worth asking directly: Do you need a platform built around that specific outcome, or one built around multiple outcomes that include it?
Reporting configurability is where the difference between these two platforms is most consequential for day-to-day operations. The question is not whether each platform produces reports, both do, but whether those reports can be configured to meet different audiences without specialist support and generated quickly enough to be useful when a regulator or auditor asks for them.
Jambo's reporting suite is called Jambo Insights. Users can build unlimited custom dashboards combining KPI gauges, bar charts, pie charts, and trend lines. Dashboards can be named, saved, and shared with teammates, and set as the default view for a project. There is no limit on the number of dashboards a user can create. Pre-built reports are available out of the box, and every report is fully configurable: teams apply filters, select fields, and export to PDF or Excel/CSV without involving the support team. Reports can include attached documents, which are exported in an organized folder structure alongside the report. For teams producing regulatory submissions, board reports, or audit documentation on a regular cycle, this configurability means reports take minutes rather than requiring manual reconstruction from raw data.
Open Point (Consultation Manager) provides a project dashboard, described as a live overview of engagement and interaction statistics. Pre-built reports are available for visibility, governance, and compliance requirements. However, the platform does not currently document the ability to create custom dashboards, build named views, or combine multiple chart types into a single reporting layout. Teams evaluating Consultation Manager for reporting should ask specifically which dashboard configurations are available, whether templates are user-editable, and whether any configuration requires support team involvement.
AI tools change what is possible in stakeholder reporting, including the speed at which things are captured and surfaced. Sentiment data that previously required manual tagging across hundreds of records can now be generated automatically. The more important question for regulated-sector buyers is not whether AI tools exist, but whether they operate under a published data governance policy that protects sensitive consultation records.
Jambo includes two AI tools on all plans at no additional cost. AI Sentiment automatically assigns a positive, neutral, or negative value to every communication record. It also analyses emails logged through the Outlook add-in or the project email address, capturing sentiment across incoming correspondence without manual input. Sentiment values are filterable and reportable, enabling teams to track stakeholder and community sentiment over time and include trend data in compliance reports. AI Summarize generates a concise summary of any communication record with a single click, particularly useful for preparing for regulatory reviews or team handovers on long-running projects.
Both tools operate under Jambo's published secure AI policy, which states that customer data is never used to train AI models. For government agencies and regulated-sector organizations handling sensitive consultation records, this is a procurement requirement, not a preference.
The published documentation for 'Consultation Manager (Open Point)' does not reference AI sentiment analysis, AI summarization, or any AI data governance policy. This is worth noting given that Open Point now combines public-facing community engagement data with confidential stakeholder records within a single platform. Teams evaluating Consultation Manager should ask directly what AI tools are available, whether they carry an additional cost, and whether customer data is used in model training or development.
Reporting is only as good as the data that feeds it. If capturing engagement data requires deliberate manual effort, teams will find shortcuts, and shortcuts create gaps that surface at the worst possible moment, usually during an audit or regulatory review. Workflow integration determines whether the engagement record grows continuously as teams do their work or only reflects what was formally entered.
Jambo provides three mechanisms for automatic data capture. The free Jambo for Outlook add-in lets team members log emails as communication records directly from their inbox, without switching applications. A unique project email address automatically adds any forwarded or Bcc'd email to the relevant stakeholder record in the associated project. Calendar meetings created in Outlook can be logged as communication records with a single action. Together, these integrations reduce reliance on manual data entry and improve record completeness, ensuring the reliability of any report derived from that data. A commitment register that misses verbal agreements or email exchanges will produce an incomplete picture; Jambo's workflow design is specifically aimed at closing those gaps at the point of capture.
Open Point documents an Outlook integration for saving emails to stakeholder records. The depth of this integration, whether it captures emails automatically, requires a manual action per message, and how it handles emails sent outside the platform, is not described in detail in the available documentation. Teams for whom workflow integration and data completeness are reporting priorities should test this specifically during any trial or demo and confirm how email capture works across different email environments.
For government agencies and regulated-sector organizations, security certifications and data residency options are frequently prerequisites for procurement. Therefore, it's important to choose a secure platform that can demonstrate compliance with the security standards your organization requires and keep your data in the region your legislation requires.
Jambo holds ISO 27001 and ISO 27017 certifications. ISO 27017 is a cloud-specific security standard that provides additional controls beyond ISO 27001 for cloud service providers and their customers. It's a higher bar, specifically relevant to government and regulated-sector buyers who need assurance about how cloud-hosted data is managed and accessed. Jambo is hosted on AWS and monitored 24 hours a day, seven days a week. Organizations select their preferred data centre region at account setup from options including Canada, the US, Australia, and Ireland (EEA). This supports data sovereignty requirements under EU GDPR, UK GDPR, and Australian privacy legislation.
Open Point (Consultation Manager) holds ISO 27001 certification and is SOC 2 attested. ISO 27017 is not referenced in its documentation. The platform does not publicly disclose where its data is hosted or which regional data residency options are available to customers. For government agencies and organizations subject to data sovereignty requirements, this is a gap that should be addressed directly with the vendor during procurement. It's also worth noting that the Open Point rebrand now combines public community engagement data and confidential stakeholder records on a single platform, raising additional questions about data segmentation and access controls that are not currently addressed in public documentation.
Stakeholder engagement projects vary significantly in their data requirements, team structures, and access control needs. A platform that cannot be configured to match an organization's existing terminology, workflows, and permission requirements will create friction at the point of data entry, and friction at the point of data entry means gaps in the record.
Jambo supports custom fields across contact and communication records, allowing teams to capture data points specific to their organization or regulatory requirements beyond the standard record structure. Custom categories, tags, and classification systems can be configured to mirror existing organizational terminology. The contractor access user role restricts external consultants from logging their own engagement records, ensuring they cannot access sensitive project data or other team members' records, enabling controlled collaboration within a shared project environment. Jambo's project-based structure supports scaling from a single team through to organization-wide deployments with department-level segmentation and a global view across all active projects.
Consultation Manager (Open Point) supports multi-project management through role-based access and permissions. The depth of custom field creation, the range of available user role types, and cross-project reporting capability are not described in detail in public documentation. Teams with specific data customization requirements or complex permission structures should confirm these capabilities directly during evaluation.
Pricing transparency matters in stakeholder management software procurement for a practical reason: many of the organizations buying these platforms are subject to formal tendering requirements. A platform that does not publish its pricing forces a procurement process to pause while quotes are requested and compared, adding weeks to a decision that published pricing would resolve in minutes.
Jambo publishes its pricing. The Professional plan starts at USD $995 per month. It includes 5 users, up to 5 projects, unlimited contacts, unlimited records, AI Sentiment, AI Summarize, configurable reports, issue and commitment tracking, Outlook add-in, and Multi-Factor Authentication. The Enterprise plan adds Single Sign-On, Campaigns, Subprojects, a team planning calendar, the ArcGIS Pro add-in, Zapier integration, a public API, and the Confidentiality Pack. Enterprise pricing is available on request.
Consultation Manager doesn't publish pricing for its stakeholder management, community engagement, or the combined Open Point platform. Organizations must request a quote from the sales team. For procurement processes subject to formal tendering requirements, the absence of published pricing adds time and friction to the evaluation process.
Implementing a stakeholder management platform mid-project, or transitioning from another system under compliance pressure, requires support that understands not just the software but the discipline. A support team that knows how to configure a dashboard is useful. A support team that also understands what a regulator expects in a consultation record is considerably more so.
Jambo's customer success team includes members with direct experience in stakeholder engagement, including IAP2-certified practitioners. IAP2 (International Association for Public Participation) is the internationally recognized professional standard for public participation and engagement. This means Jambo's support team understands the discipline itself, including how to structure an engagement plan, what regulators look for in a consultation record, and how to design a reporting workflow that meets compliance requirements. Support is available from 9am to 11pm UK time, covering both North American and European time zones.
Consultation Manager offers a knowledge base, live chat, and access to a customer success team. There is no public documentation of the support team's professional qualifications or engagement-sector background. For teams onboarding a new platform mid-project or under compliance pressure, the depth of sector-specific knowledge available from support is worth confirming during evaluation.
Learn more about Jambo's customer support and onboarding →
Jambo is the stronger option for teams that need complete confidence in their engagement data across the full life of a project. That means knowing every interaction is captured, every commitment is tracked, every record is auditable, and every report can be generated in minutes rather than reconstructed over days
Jambo is built for organizations where stakeholder engagement is central to their operations, not an occasional activity managed on the side. Government agencies, infrastructure developers, energy companies, and regulated-sector organizations that manage high-stakes consultation processes where a gap in the record can become a compliance risk or a legal liability will find that Jambo's singular focus on stakeholder relationship management translates directly into a more reliable, more defensible engagement record.
Teams that need configurable reporting for multiple audiences, AI tools with a published data governance policy, regional data hosting to meet sovereignty requirements, French-language support, or granular access controls for contractors will find these capabilities built into the platform.
Open Point is the stronger option for organizations that need stakeholder management and public-facing community engagement within a single platform. Its Social Point component is a capability that Jambo doesn't fully replicate. Organizations based in Australia and the Asia-Pacific region, where Open Point has deeper roots, may also find it a better operational fit.
Book a personalized demo, and our team will show you exactly how Jambo handles reporting for your sector, project type, and compliance requirements, including using AI Sentiment, custom dashboards, and configurable report exports.