Stakeholder engagement software offers mining companies a strategic advantage by helping them streamline stakeholder and community engagement. This digital platform centralizes communication, mitigates social risks, and ensures regulatory compliance throughout the mine lifecycle.
Mining companies face escalating expectations for transparency, compliance, and meaningful consultation from Indigenous groups, regulators, communities, and investors. This means that mining companies must leverage the right tools to meet these demands.
That's why choosing stakeholder engagement software equipped with the right features is essential to ensure genuine stakeholder and community engagement. In this post, we highlight nine key features every mining company should look for in this software, along with practical insights into how Jambo addresses each to help you streamline your engagement processes.
Table of Contents
1. What is stakeholder engagement software?
2. What are the key features of stakeholder engagement software?
Stakeholder mapping to understand influencers, supporters and blockers
3. Why these features matter for mining stakeholder engagement
4. How Jambo stakeholder engagement software helps mining companies streamline engagement
5. Future-proof your stakeholder engagement strategy with Jambo
Stakeholder engagement software, also known as SRM (Stakeholder Relationship Management) software, helps mining organizations systematically manage their communications, commitments, issues, and relationships with the people and groups impacted by their operations.
While the software provides the digital infrastructure, its actual value lies in facilitating deeper stakeholder and community engagement. By using these platforms to track feedback and maintain transparent dialogues, mining companies can move beyond simple data logging. This allows teams to foster active, collaborative partnerships in which residents and investors are not just informed but active participants throughout the project lifecycle.
Learn more about Jambo's stakeholder engagement software →
For mining companies, effective stakeholder and Indigenous engagement is essential for securing permits, meeting regulatory requirements, and maintaining a positive reputation. The right stakeholder engagement software delivers specialized features to manage these relationships. Here's what to look for.
Maintaining a secure, up-to-date database of profiles for Indigenous communities and all key stakeholders, including landowners, regulators, NGOs, government agencies, and contractors, is vital for genuine stakeholder engagement. Fragmented records or lost information can damage trust, compromise compliance, and weaken governance.
Comprehensive stakeholder profiles capture contact details, interests, concerns, rights status, and engagement history.
Centralized contact management ensures that updates sync automatically across all projects.
Custom fields, tags, and categories allow mining-specific classification (e.g., Rights Holder, Regulator).
Features like Global View and Project View provide clear oversight of stakeholder engagement across multiple sites or programs.
Prevents data silos and creates a single source of truth.
Supports long project lifecycles and staff changes.
Enhances trust-building and strengthens Social License to Operate (SLO).
Every promise matters when engaging with communities and stakeholders in the mining industry. Missed commitments can lead to legal risks and community backlash, which is why it's essential to have a stakeholder engagement tool that accurately records and tracks every promise made during consultation, negotiations, and operations.
The Commitment management feature records mitigations, agreements, and promises in a centralized system.
Support for recurring commitments ensures ongoing obligations (e.g., quarterly water monitoring updates) are consistently managed.
Tasks and reminders assign clear accountability and help prevent missed deadlines.
An integrated calendar visualizes upcoming obligations and key milestones.
Minimizes legal and reputational risk by ensuring commitments, such as net-zero emissions, water management, mine closure, and reclamation, are met.
Supports compliance with Community Development Agreements (CDAs), Impact Benefit Agreements (IBAs), and other Indigenous relations frameworks.
Builds and maintains trust with Rights Holders and communities through transparent, reliable follow-through.
IFC Performance Standards and ESG frameworks mandate the establishment of formal, auditable grievance mechanisms for mining projects. Mining companies must have clear processes to manage complaints related to dust, noise, water, land access, and other environmental or social impacts.
As the IFC states, "A mechanism to address affected communities' concerns and complaints—a grievance mechanism—is an important pillar of the stakeholder engagement process."
The issue and feedback management feature captures concerns and lets you categorize and prioritize them by impact and priority.
A detailed issues timeline tracks each issue from intake through to resolution.
Sentiment tracking monitors stakeholder and community attitudes, making it easier to spot escalating concerns.
Interactive dashboards highlight unresolved or high-risk issues for prompt attention.
Helps compliance with IFC Performance Standards grievance requirements.
Enables early detection and resolution of disputes, reducing risks and fostering better community relations.
Regulators, investors, and partners increasingly demand clear, verifiable evidence of stakeholder engagement, especially in the mining sector, where transparency is critical. This is why it's essential to have comprehensive documentation of stakeholder engagement. Extensive documentation of stakeholder interactions not only supports compliance but also reinforces governance and trust.
Pre-built and configurable reports can be generated in seconds (available as PDF or CSV files).
Communication records provide a complete log of all engagement activities, both stakeholder and community engagement.
Attachments can be added to include supporting evidence, such as meeting minutes or agreements.
A built-in audit trail with change history tracks who made updates and when, ensuring full accountability.
Enables fast, defensible reports for regulators, supports ESG disclosures, permits, and feasibility studies.
Reduces stress and time spent during audits.
Strengthens overall governance and compliance posture, enhancing credibility with stakeholders.
Mapping and geospatial tools can help mining companies identify high-engagement zones and areas of emerging concern, and track land access agreements, compensation, and socio-economic commitments, all of which are crucial for minimizing disputes and optimizing resource allocation.
Locations, such as land parcels or Indigenous communities, can be managed like contacts, engaging directly with a place rather than a person or group.
Integrated Esri map viewers enable the visualization of project areas alongside engagement coverage, providing a clear spatial context.
Attachments, including agreements, environmental assessments, and supporting evidence, can be stored and linked to a location.
Commitment tracking ensures compensation and mitigation measures related to land access are monitored and fulfilled.
Enhances transparency and accountability in land use and engagement.
Reduced land access disputes by providing apparent, location-based oversight.
Not all stakeholders have the same impact on your projects. Effective stakeholder engagement software helps identify key influencers, supporters, and potential blockers, enabling mining companies to tailor their strategies and engage more effectively.
Tags, categories, and property fields can be customized to classify stakeholders based on influence, interest, or risk level.
Analytics and dashboards can be built to provide insights into engagement frequency and identify recurring issue patterns.
Sentiment analysis tracks shifting attitudes to anticipate changes in stakeholder positions.
Maps highlight geographic hotspots of concern for targeted intervention.
Facilitates prioritization of engagement efforts where they matter most.
Enables proactive risk management before it escalates.
Supports more innovative, data-driven stakeholder engagement strategies.
Delayed responses to shifts in stakeholder sentiment are often a leading cause of community protests and project delays. With the stakeholder engagement software, mining companies can track the sentiment of every communication or interaction. This enables mining companies to monitor engagement levels, identify emerging issues early, and refine planning.
Sentiment tracking (positive, neutral, negative) on every stakeholder interaction.
Filter communication records to prioritize urgent concerns and monitor long-term satisfaction trends through intuitive visual dashboards.
AI Sentiment automatically analyzes communication records and emails sent to Jambo for real-time sentiment analysis.
AI Summarize distills key insights from communication notes, helping decision-makers quickly understand the overall stakeholder mood.
Enables early detection and mitigation of social risks such as community conflict or human and Indigenous Rights violations.
Supports data-driven engagement decisions that strengthen community relations.
Mining projects often involve multiple teams, including external consultants, that need to collaborate while protecting sensitive records and culturally significant information. To meet these needs, stakeholder engagement software must provide comprehensive role-based security controls.
User permission management allows precise control of access by project and role.
Confidential contractor access restricts sensitive record visibility.
Single Sign-On (SSO) integration supports enterprise security protocols, enabling seamless, secure login.
Ensures protection of confidential engagement data and cultural information.
Facilitates secure collaboration between internal teams and external partners.
Meets rigorous enterprise security and compliance standards.
Complying with the Duty to Consult and securing FPIC (Free, Prior, and Informed Consent) are mandatory for mining companies in Canada. Thoroughly documenting every consultation activity with Indigenous peoples is essential to meet legal obligations and build lasting relationships.
Communication records comprehensively capture meetings, calls, emails, and site visits.
Sentiment analysis helps monitor trust levels and engagement quality over time, enabling the identification of emerging concerns.
Tags and custom fields identify Rights Holders and track consultation stages.
Global View provides oversight of engagement activities spanning exploration, operations, and closure.
Enhances compliance with Duty to Consult and FPIC requirements.
Strengthens defensibility and transparency in regulatory reviews.
Fosters improved, long-term relationships with Indigenous communities.
Mining companies that treat stakeholder engagement and Indigenous relations as structured, strategic systems rather than informal or ad hoc activities are best positioned for long-term success. SRM software like Jambo not only offers these nine critical engagement and compliance features or tools, but also:
Ensures continuity and preserves institutional memory across time and staff changes.
Demonstrates authentic, traceable engagement with regulators, communities, and investors.
Protects and strengthens Social License to Operate over the long term.
Supports scalable and right-sized engagement strategies from early exploration through to mine closure.
By using stakeholder engagement software with these capabilities, you can reduce risk, build trust, and drive better social and operational outcomes throughout your mining projects.
At Jambo stakeholder engagement software, we help mining companies streamline stakeholder and community engagement by replacing spreadsheets with a centralized database for stakeholder data. Our software facilitates effortless data logging, enhances relationship continuity, accelerates compliance reporting, and enables proactive tracking of issues and commitments to maintain a Social License to Operate. Here's what some of our mining customers have said about using Jambo:
"Jambo has been a fundamental tool in progressing our project through the Environmental Assessment Process and supporting our relationships with communities." - Engagement and partnership specialist, at a leading mining development company.
"I've got nothing but good things to say about Jambo – especially their support team."
- Project manager at a mining company
Choosing the right engagement software is a business-critical investment that safeguards your company's reputation, ensures regulatory compliance, and supports operational success. By prioritizing the features outlined above (all seamlessly integrated into Jambo), mining companies can achieve more effective stakeholder engagement, minimize risk, and operate securely in today's complex, high-expectation environment.
If you want to learn more about how Jambo can streamline your stakeholder engagement with communities and investors, consider booking a discovery call below.