How Jambo can help you solve 4 common data management problems

Managing stakeholder data can be challenging without the right tools. From collaboration hurdles and data entry errors to difficulty extracting insights and tracking updates, these common problems can undermine your stakeholder management efforts. In this blog, discover how Jambo's Stakeholder Relationship Management (SRM) software helps you overcome key data challenges for more efficient, accurate, and insightful stakeholder engagement

Four common data management problems in stakeholder management

1. It's challenging for your teams to collaborate on your data efficiently
2. Contractor/Team data entry errors create dirty data
3. Difficulties making sense of your data to pull key insights
4. It's hard to know when your data has been updated (and by whom)

Problem 1: It's challenging for your teams to collaborate on your data efficiently

In stakeholder engagement, you're often working with a team (or multiple teams) that may include contractors and team members working remotely, so effective collaboration is key to your project's success.

The problem: When your teams can't coordinate their stakeholder engagement activities and easily share progress and updates within a single software platform, they can't fully collaborate.

This creates a disconnect, so not everyone is on the same page. This makes it challenging to understand the progress of your stakeholder project and difficult to decide on the next steps. This can also increase the risk of missing important updates, especially around stakeholder issues and commitment deadlines.

How Jambo helps:

• Cloud-based – As a top-of-the-line, cloud-based Stakeholder Relationship Management (SRM) software, Jambo ensures your teams will have access to the software from wherever they are working (as long as they have an internet connection). This gives everyone updated access to the data and insights into the team's progress.
• Higher adoption rates – Compared to manual systems (like spreadsheets) and some competitor SRM options, Jambo improves user adoption rates, which is vital for collaboration. With your whole team using Jambo, you can ensure all your data is logged in the system, so it's accessible for everyone to use and learn from.
• Gain team insights quickly – With Jambo, you know your whole team has access to all your logged data within one single platform, so you can all understand who your team is talking to, how they've been engaging and what has been said or promised, all without sending unnecessary emails or other check-ins.
• Task management – Jambo's task management feature allows you to assign and monitor team tasks within the software, so everyone knows what they're responsible for and whether tasks have been completed. This way, everyone is accountable and on the same page.

Problem 2: Your team's data entry errors can create dirty data

With multiple team members collecting and inputting your stakeholder data, the data entry practices must be consistent and accurate.

The problem: Unclear input processes combined with human error can lead to various data issues, including incorrect, incomplete, or duplicate entries, spelling errors, and more. Unfortunately, without reliable access to accurate, up-to-date, and well-organized data, your ability to use it to make sound project decisions and reduce project risks will be affected.

How Jambo helps:

• User-friendly – A common reason for data entry errors is using software that isn't user-friendly. This makes inputting unnecessarily frustrating for your teams and results in inconsistent, incomplete or incorrect data. Luckily, with Jambo's stakeholder-focused workflows and user-centric design choices, your team will easily understand how to use the system consistently and will even enjoy the data inputting process.
• Fast to use – It's common to make errors when we feel the need to rush. Understanding that teams often don't have much extra time, Jambo has streamlined the data entry process, making it faster and easier than ever before. Whether you want to use the voice-to-text capability, automatically log email communications to your project, log a new communication record, or search for data, Jambo has been designed to help you input and find your data quickly and easily.
• 5-step implementation process – Organizations are busy, and with new people joining teams, it can be challenging to ensure everyone is adequately trained in your SRM. When you choose Jambo, your customer success representative will help you throughout the implementation process. From defining goals and offering advice on how best to set up your project(s) to allowing you to import your current data and providing quick, easy, hands-on training, you're guided through the entire process. Afterwards, you're ready to easily teach your other team members (and any recruits) so that everyone has the training and resources they need to succeed. With everyone trained on how Jambo works, you can be sure everyone is using the system consistently, resulting in consistent data input.

Learn about Jambo's easy 5-step implementation process here →

Problem 3: It's difficult to make sense of your data to pull key insights

Your data is only valuable if you can access and understand it, so you need to ensure you can make sense of the essential data you and your teams are collecting.

The problem: For teams whose data is scattered in multiple places (as is common when using spreadsheets), it's nearly impossible to try to make sense of all that data together, especially if you're dealing with a lot of it. Without having all your data streamlined and connected, you're at risk of missing data, essential updates and insights.

Even if your data is all in one place, if it's not organized and doesn't make sense, you might still miss key updates and insights.

How Jambo helps:

• Traceability - Your data needs to tell you the whole story of what's happening in your engagement project. With Jambo, all your input data connects, helping you understand your stakeholders and projects more efficiently (this is called traceability). For example, in Jambo's stakeholder profiles, you get a quick overview of a stakeholder's previous engagements, including communications, issues, commitments, and other data, all in a single profile that connects all their data. This traceability goes well beyond the profiles, as it works throughout Jambo, helping you find and understand your data while leading you to related information you might not have known about with Jambo's suggestions and easy platform navigation.
• Prevents data loss – You can't make sense of your data if you've lost it. Data loss can occur in several ways (e.g., when a team member who leaves the project fails to log data properly). Additionally, if your team isn't logging their stakeholder data at all and instead storing it in their heads rather than sharing it in the organization's database, you're at risk of losing vital updates to those stakeholder relationships. With Jambo's user-friendly system, you'll prevent data loss because your teams will all use the same SRM to log their data consistently. This way, you always have access to all your data, even if people leave the organization or move to a different project. With all your data organized and accessible, you can learn from it and achieve better project outcomes.
• Reporting options – You can learn a lot from your stakeholder data, but keeping it organized and understandable can be a challenge. With Jambo's reporting options, you can roll up your data into organized, understandable reports in minutes. Whether you want a report on everything you've logged, all the logged data on just one stakeholder, or a report on all current and previous project issues, you can create your desired reports faster than ever. With Jambo, you can access all your updated data and make the reports you need to pull the vital insights required to keep your project moving forward.

Problem 4: It's hard to know when your data has been updated (and by whom)

To fully understand what's happening in your engagement project, you need to know: 

• what your teams are working on
• where all your data is
• when it's been updated
• who made the latest changes

The problem: Software that hasn't been designed for stakeholder management can't organize your stakeholder relationship data in a way that's understandable and effective. Beyond the various stakeholder management challenges that arise from using the wrong software or platform, you won't be able to quickly determine who last updated your data or whether you're working with the most recent versions, which is a significant problem.

How Jambo helps:

• Audit trail – With Jambo's data audit trails, you can see who made changes last. This way, if anything needs clarification or if something is accidentally deleted or changed, you know whom to check with and can access the previous data logs.
• Advanced security logs - Beyond the user-facing audit trails, Jambo also has advanced activity and security logs that track changes to the system behind the scenes. This provides additional peace of mind for management and IT teams.
• Keeps your data centralized in a single system – As we've mentioned, if people leave your project, you want to keep all their data logged and accessible in your organization's database. This way, you and your team will still have access to their data and can keep everything up to date and organized. With a user-friendly, cloud-based, centralized SRM like Jambo, you know all your team's data is logged in the same system, so it's all available, secure, and up to date.

See what Jambo can do for your stakeholder management

There's so much more to Jambo than we can talk about in a short blog, so to understand what Jambo can offer your team to solve your data problems, book a 15-minute discovery call!